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Although things, understandably, might be a bit different when you dine with us, we want you to be able to relax and enjoy your visit. We are taking lots of steps to keep our guests and teams safe, a summary of the main ones are below:

 

  • All our restaurants feature a ventilation system that renews the air 20 times per hour on average.
  • We have disinfectant doormats at the entrance of our restaurants as an extra hygiene measure.
  • As part of your booking, your contact details will be taken and held securely for 21 days and may be used as part of the NHS test and trace programme.
  • Our tables are spaced 2 metres apart wherever possible and we’ve made the flow through the restaurants spacious so our guests and teams are all able to give each other space. Please work with us by taking responsibility of your own social distancing too.
  • Hand sanitisers have been installed throughout
  • Our restaurants are now cashless
  • At-table online ordering and payment will be an option
  • Our teams will be wearing face coverings we ask our guests to also wear face masks when walking around the restaurant and social distancing can’t be maintained.
  • Our team members will be washing their hands frequently and have been trained on the most effective method
  • We have dedicated and trained members of staff cleaning our restaurants, paying close attention to high touch points, continuously throughout the day.
  • Our team will have temperature and health checks before each shift. Anyone displaying any symptoms associated with COVID-19 will be sent home immediately and we will take all next steps as advised by the NHS
  • We have completed a COVID-19 risk assessment, in line with government guidelines. This can be viewed here:
    ArrosQD Risk Assessment

 

We kindly ask the following from our guests:

  • Please do not visit if you are feeling unwell, have any COVID-19 related symptoms or if you’re self-isolating as a precaution
  • To comply with the newest Covid-19 government regulations we’d like to remind our guests to visit our restaurants with members of their household only
  • Upon arrival please wash your hands or use the hand sanitiser provided
  • We ask our guests to also wear face masks when walking around the restaurant and social distancing can’t be maintained.
  • Observe at least a 1m distancing rule as a minimum with all other guests
  • Ensure that all members of your party including children adhere to government guidelines on distancing during your visit
  • Please ensure that as per government guidelines that your booking only includes two different households (or support bubbles) or a group of 6 at most of any number of households.
  • When using our facilities please ensure that you do not congregate around toilets or bars and form a distanced queue if necessary

We thank you for your understanding and co-operation as we all work together

 

 

 

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